At Pro Key Supply, we work hard to process and ship orders quickly and accurately. Please review our shipping policies before placing your order.

Same-Day Shipping

Orders placed before 3:00 PM Central Time (CST) on regular business days are generally shipped the same business day.

Orders placed after 3:00 PM CST may be processed and shipped the following business day.

Our regular shipping days are Monday through Friday, excluding major holidays.

While we make every effort to meet our same-day shipping cutoff, processing times are not guaranteed and may be affected by order size, payment verification, product availability, fraud review, manufacturer requirements, or other circumstances.

Shipping Carriers

Pro Key Supply may ship orders using carriers including:

• UPS
• FedEx
• USPS

The carrier used may depend on the shipping service selected, destination, package size, product type, and availability.

Please note that certain carriers cannot deliver to P.O. Boxes or APO/FPO addresses. An alternative shipping method or physical address may be required.

Overnight & Expedited Shipping

Overnight orders placed before 3:00 PM CST on Friday will generally ship Friday for delivery on the next eligible business day, which is typically Monday.

Saturday delivery is not included with standard Overnight service. If Saturday delivery is available for your destination, it must be specifically selected and may be subject to an additional charge.

Only shipping methods that specifically state a guaranteed transit time, such as Overnight or 2-Day, may qualify for a carrier delivery guarantee.

Delivery times displayed for services such as Ground, Priority Mail, or other non-guaranteed services are estimates only and are not guaranteed by Pro Key Supply or the shipping carrier.

Shipping transit time begins after the order has been processed and accepted by the carrier.

Shipping Protection

Pro Key Supply strongly recommends adding Shipping Protection at checkout, particularly for high-value orders.

Shipping Protection may provide additional coverage for qualifying packages that are lost, stolen, or damaged during transit, subject to the terms and conditions of the protection provider.

Customers who decline available Shipping Protection may have more limited options if a package is lost, stolen, or damaged after shipment.

Carrier investigations and claims may be required before a replacement or refund can be considered.

Free Shipping

Qualifying products may receive FREE SHIPPING on eligible orders of $99 or more within the contiguous United States.

Certain products may be excluded from free shipping due to their size, weight, value, shipping requirements, or other special handling considerations.

Excluded products may include, but are not limited to:

• Key-cutting machines
• Programming equipment and certain machines
• Oversized products
• Heavy products
• Large or irregularly shaped merchandise
• Products requiring special handling

Pro Key Supply reserves the right to exclude certain products or orders from free-shipping promotions.

Orders Over 10 lbs.

Orders weighing more than 10 lbs. may be subject to a $14.99 handling fee when the Free Shipping option is selected.

This handling fee helps cover additional costs associated with heavier shipments, including additional packaging materials, boxes, protective materials, and labor.

Puerto Rico, Alaska & Hawaii

Orders shipping to Puerto Rico, Alaska, and Hawaii do not qualify for our standard free-shipping promotion.

Available shipping options and charges will be calculated based on the destination, package size, weight, and selected shipping service.

Incorrect or Undeliverable Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Pro Key Supply is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If a package is successfully delivered to the address entered on the order, the customer assumes responsibility for the shipment even if the address provided at checkout was incorrect.

If a package can be intercepted, rerouted, or redirected, the customer is responsible for any carrier fees associated with the address correction or rerouting request.

If a package is deemed undeliverable and returned to Pro Key Supply, the customer will be responsible for any additional shipping charges required to resend the order.

If an order is returned to Pro Key Supply because of an incorrect or undeliverable address and the customer no longer wants the order, it will be processed according to our standard Return Policy. Applicable restocking fees and non-refundable shipping charges may apply.

Please carefully verify your shipping address before submitting your order.

International Shipping

International orders do not qualify for free shipping.

International shipments may be subject to:

• Import duties
• Customs fees
• Taxes
• Brokerage charges
• Tariffs
• Other fees imposed by the destination country

These charges are not included in the purchase price or shipping charge unless specifically stated otherwise at checkout.

The recipient is responsible for all applicable import duties, taxes, brokerage charges, customs requirements, and other fees associated with importing merchandise from the United States.

Customers are also responsible for arranging brokerage services when required.

Pro Key Supply is not responsible for delays caused by customs inspections, customs clearance, brokerage requirements, or other government agencies.

Signature Required

For additional security, we strongly recommend Signature Required delivery for high-value shipments.

For qualifying orders over $1,000, customers may be required at checkout to select whether they would like to add or decline Signature Required delivery.

Orders valued at $2,000 or more require Signature Required delivery with no exceptions.

Additional fees may apply for Signature Required service and will be displayed at checkout when applicable.

Once a Signature Required shipment has been tendered to the carrier, delivery procedures are subject to the carrier's policies.

Tracking Information

Once your order ships, tracking information will be provided through the email address, phone number, or e-commerce platform associated with your order.

Please allow time for the carrier's system to update after tracking information is generated.

Some orders may require additional processing time because of product availability, manufacturer requirements, payment verification, order size, or other circumstances.

Shipping Delays

Shipping carriers may experience delays caused by weather, natural disasters, mechanical problems, transportation interruptions, peak shipping periods, or other circumstances outside the control of Pro Key Supply.

We recommend planning ahead when merchandise is required by a specific date.

If a guaranteed shipping service arrives late, please contact us. When applicable, Pro Key Supply may submit a claim or refund request to the shipping carrier.

Carrier refunds are subject to the carrier's terms and eligibility requirements. Certain circumstances, including severe weather and other events outside the carrier's control, may not qualify for reimbursement.

If the carrier approves and issues a shipping refund to Pro Key Supply, the applicable shipping refund will be passed on to the customer.

Missing, Incorrect or Damaged Items

Please inspect your order immediately after delivery.

If an item is missing, incorrect, or arrives damaged, you must contact Pro Key Supply within 48 hours of delivery.

Please provide your order number and photographs of the merchandise, packaging, and shipping box when applicable.

Claims submitted after the 48-hour reporting period may not be eligible for replacement, refund, or compensation.

Please keep all original packaging until your claim has been resolved.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please check around the delivery location, with household members, employees, neighbors, building management, or other individuals who may have accepted the shipment.

You may also be required to contact the shipping carrier and initiate a missing-package or delivery investigation.

Pro Key Supply may require the carrier's investigation to be completed before determining whether a replacement, refund, or other resolution is available.

Orders covered by Shipping Protection will be handled according to the applicable Shipping Protection terms and claims process.

Order Cancellations

We process orders quickly, so cancellation requests are not guaranteed once an order has been submitted.

If you need to cancel an order, please contact Pro Key Supply as soon as possible.

Orders that have already been processed, packed, transferred to fulfillment, or shipped may not be eligible for cancellation and may instead need to be handled as a return.

Approved cancellations may be issued as store credit or refunded to the original payment method.

When permitted by applicable law and payment-processing rules, canceled orders may be subject to a 3% payment-processing/cancellation fee to recover non-refundable transaction costs.

Additional Shipping Terms

Pro Key Supply reserves the right to:

• Select or change the shipping carrier when necessary
• Require Signature Required service on high-value or high-risk orders
• Hold an order for payment or identity verification
• Split an order into multiple shipments
• Apply additional shipping or handling charges to oversized, overweight, hazardous, or unusually packaged products
• Cancel and refund an order when we are unable to reasonably or safely fulfill the requested shipping method

By placing an order with Pro Key Supply, the customer agrees to the applicable shipping terms in effect at the time of purchase.

Payment Policy

All orders placed with Pro Key Supply must be paid in full before the order can be processed or shipped.

We accept approved payment methods displayed at checkout, including major credit cards, PayPal, available financing or installment-payment services, and cash for eligible in-store purchases.

Payment must be successfully authorized and received before an order is released for fulfillment.

Purchases & Order Acceptance

Pro Key Supply reserves the right to refuse, hold, or cancel any order at our discretion. Reasons may include, but are not limited to:

• Product availability or inventory discrepancies
• Incorrect product descriptions, pricing, or listing information
• Errors in an order
• Payment authorization issues
• Suspected fraud or unauthorized transactions
• Suspected illegal or prohibited transactions
• Orders requiring additional customer or payment verification

If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.

For the protection of our customers and our business, certain orders may require additional verification before they are processed or shipped.

Backorders

Although we make every effort to maintain accurate inventory, occasionally an item may become backordered after an order is placed.

If your order contains both in-stock and backordered merchandise, Pro Key Supply may ship the available items first and ship the remaining items separately once they become available.

Customers will not be charged additional standard shipping fees when a backordered portion of the same order is shipped separately.

Estimated availability dates are provided when possible but are not guaranteed, as manufacturer and supplier delays may occur.

If a backordered product is no longer available or cannot be fulfilled within a reasonable period, we may contact you to offer an alternative product or issue a refund for the unavailable item.