Refund & Exchanges Policy

Return & Refund Policy

Please review the following policy before submitting a return request.

30-Day Return Policy

Eligible products may be returned within 30 calendar days of delivery for exchange or store credit only.

To qualify for a return, merchandise must be:

• New and unused

• Uninstalled

• Uncut and unprogrammed

• Unregistered and unactivated

• In its original packaging

• Complete with all accessories, manuals, cables, components, and packaging originally included

• In resale condition

Products showing signs of installation, programming, cutting, use, modification, damage, or missing components may be refused.

All returns require prior authorization from Pro Key Supply.

Please do not ship a product back without first receiving return authorization. Unauthorized returns may be refused or returned to the sender at the customer's expense.

Restocking Fees

Approved non-defective returns may be subject to a restocking fee of up to 25%, depending on the product's condition, packaging, and product category.

Restocking fees do not apply when the return is the result of an error by Pro Key Supply or a product is verified by us to have arrived defective.

Products that cannot be resold as new because of damaged packaging, missing packaging, missing accessories, installation, registration, programming, or use may receive a reduced refund or may be considered non-returnable.

Non-Returnable Items

Due to the nature of professional locksmith and automotive security products, the following products are final sale and cannot be returned, unless otherwise specifically approved by Pro Key Supply:

• Cut keys or key blades

• Programmed or generated keys and remotes

• Registered or activated programming devices

• Software, subscriptions, licenses, tokens, updates, and digital activations

• OEM keys, Refurbished Keys and OEM remotes once shipped

• Special-order or custom-order products

• Electrical components that have been installed, programmed, modified, or connected to a vehicle

• Products damaged due to improper installation, programming, misuse, or modification

• Clearance or items specifically marked Final Sale

Please verify FCC ID, part number, frequency, chip type, button configuration, compatibility, and other applicable specifications before ordering automotive keys, remotes, modules, or electronic components.

Ordering an incorrect product does not make the product defective.

Programmers, Diagnostic Equipment & Key-Cutting Machines

Professional programming devices, diagnostic equipment, key machines, and similar electronic tools have additional return restrictions.

Once a device has been registered, activated, bound to an account, licensed, or had software activated, it is non-returnable.

Unregistered equipment may only be considered for return if it is unused, complete, in like-new condition, and returned with all original packaging, accessories, cables, adapters, manuals, and components.

Opening the package alone does not guarantee that a machine or electronic device will be accepted for return.

Certain equipment may also be subject to the manufacturer's warranty and technical-support procedures.

Defective Products

If you believe you received a defective product, please contact Pro Key Supply before returning it.

We may request:

• Photos of the product

• Photos of the packaging

• Video showing the reported problem

• Vehicle information

• Programming or diagnostic information

• Serial number

• Additional troubleshooting information

This information allows us to determine whether the product is defective or whether the issue may be related to programming, compatibility, installation, or vehicle-related conditions.

A product is not considered defective solely because the customer does not have the equipment, software, knowledge, subscription, credentials, or experience necessary to use or program it.

Professional locksmith tools and programming equipment are intended for use by qualified professionals.

Damaged, Missing or Incorrect Items

Please inspect your order immediately upon delivery.

Any damaged, missing, or incorrect merchandise must be reported within 48 hours of delivery.

Please retain all original packaging and shipping materials until the issue has been resolved. Photos may be required to process your claim.

Claims submitted after this period may not be eligible for replacement or reimbursement.

Return Shipping

Customers are responsible for all return shipping costs for standard returns, exchanges, incorrectly ordered products, and products that are no longer wanted.

Original shipping charges are non-refundable.

Return shipping must be insured by customer. 

If Pro Key Supply shipped an incorrect item or we verify that an item arrived defective, we may provide or reimburse return shipping at our discretion.

We strongly recommend using a trackable and insured shipping method. Pro Key Supply is not responsible for merchandise lost or damaged while being returned to us.

Exchanges

Eligible products may be exchanged within the return period.

Customers are responsible for any price difference and applicable shipping charges.

All exchanges are subject to inspection and approval.

Refunds

All returned merchandise is inspected before a refund is issued.

Once your return has been received and approved, your refund will generally be processed within 7–10 business days as store credit only.

Refunds will normally be issued to the original payment method. Your financial institution may require additional time before the credit appears on your account.

Original shipping charges, expedited shipping charges, return shipping costs, and other shipping-related charges are non-refundable unless the return resulted from an error by Pro Key Supply.

Incorrectly Ordered Products

Customers are responsible for verifying product compatibility before placing an order.

Whenever possible, please compare your existing item's:

Part Number • FCC ID • Frequency • Chip Type • Buttons • Connector • Vehicle Application

Vehicle year, make, and model alone may not always be sufficient to determine compatibility.

If an incorrect product was ordered, it may be returned only if it otherwise meets our return requirements.

Products that have been cut, programmed, installed, registered, activated, or used cannot be returned because the wrong product was ordered.

Warranty Claims

Some products are covered by a manufacturer's warranty.

Warranty coverage varies by manufacturer and product. Depending on the item, warranty claims may require troubleshooting, inspection, repair, replacement, or direct authorization from the manufacturer.

Manufacturer warranties generally do not cover misuse, accidental damage, improper installation, improper programming, normal wear, consumable components, or damage caused by the vehicle or other equipment.

A warranty claim does not automatically qualify a product for a refund.

Return Abuse

Pro Key Supply reserves the right to limit or refuse returns from customers with excessive returns, repeated returns of used merchandise, suspected return fraud, product swapping, missing components, altered serial numbers, or other abuse of our return policy.

How to Start a Return

To request a return, please contact Pro Key Supply Customer Support at info@prokeysupply.com and provide:

Your order number, the item you wish to return, and the reason for the return.

Do not ship merchandise back until your return request has been approved and return instructions have been provided.